RETURN POLICY

Dhanshika Export Imports Private Limited

We aim to maintain transparency and fairness in all transactions. Please read our Return Policy carefully before placing an order.

1. Eligibility for Returns

Returns are accepted only in the following cases:

  • Wrong product supplied
  • Manufacturing defect (where applicable)
  • Product mismatch with invoice

⚠️ Returns must be reported within 48 hours of delivery.

2. Non-Returnable Items

Returns are not accepted for:

  • Bulk or wholesale orders
  • Customized or special orders
  • Products damaged due to misuse or mishandling
  • Minor color, design, or packaging variations
  • Clearance or discounted items

3. Return Request Process (Step-by-Step)

  1. Contact us within 48 hours of delivery
  2. Share clear photos/videos of the product and invoice
  3. Our team will review the request
  4. If approved, return instructions will be shared

4. Return Shipping

  • Return shipping will be arranged or guided by us if the issue is from our side.
  • If the return is due to customer preference, return shipping costs will be borne by the customer.

5. Inspection & Approval

  • Returned products are inspected after receipt.
  • Only unused, original-condition items with original packaging will be accepted.

6. Refund or Replacement

  • Approved returns may result in:
    • Replacement
    • Credit note
    • Refund (as per Refund Policy)

7. Contact for Returns

📧 Email: support@dhanshikaexports.com
📞 Phone: +91-6204363461

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