Shipping & Delivery Policy
Thank you for shopping with us. We want to make sure your order reaches you safely and on time. Please read the details below to understand how shipping works.
Step 1: Order Processing
- Once you place your order, we take 1–2 business days to process it.
- Processing time depends on product availability and order size.
- We always try to dispatch orders as quickly as possible.
Step 2: Dispatch & Delivery Time
- After dispatch, most orders within India are delivered in 2–7 business days.
- Delivery time may vary depending on your location and courier or transport service.
Once your order is shipped, we will share a tracking link with you.
Step 3: Shipping Partners We Use
Depending on the size and weight of your order, we use trusted courier and transport partners such as:
Courier Services (Small & Medium Parcels)
- Shiprocket
- Delhivery
- Other reliable courier partners as required
Transport & Cargo Services (Bulk / Heavy Orders)
- Shiprocket Cargo
- Mata Transport Group
- TCI Express
- VRL Logistics
- SafeExpress
- Other local and national transporters
This helps us choose the best and fastest option for your order.
Step 4: Shipping Charges
- Shipping charges are calculated based on the actual weight, size, and destination of the order.
- Wherever possible, we offer a To-Pay option, where you can pay the transport cost at the time of delivery directly to the transporter.
Step 5: Order Tracking
- After dispatch, you will receive a tracking link by email or message.
- You can use this link to check the current status of your shipment anytime.
- If you face any issues, you can contact us for help.
Step 6: Damage During Transit
We pack all products carefully, but sometimes damage can happen during transport.
If you receive a damaged parcel, please follow these simple steps:
- Take clear photos of the damaged box and product.
- Inform us within 48 hours of delivery.
- Share the photos and order details with our support team.
- We will help you coordinate with the courier or transporter for a claim, if applicable.
Delivery Area
- Currently, we deliver only within India.
- International shipping is not available at this time.
Need Help? Contact Us
If you have any questions about shipping, delivery, or tracking, please contact us:
Q1. How long does it take to process my order?
A:
Orders are usually processed within 1–2 business days after confirmation, depending on product availability and order size.
Q2. How long will delivery take after dispatch?
A:
Most orders within India are delivered within 2–7 business days after dispatch. Delivery time may vary based on location and courier or transport partner.
Q3. Which courier or transport companies do you use?
A:
We use reliable and well-known partners depending on shipment size:
Courier Services:
- Shiprocket
- Delhivery
Transport & Cargo Services (for bulk or heavy orders):
- Shiprocket Cargo
- Mata Transport Group
- TCI Express
- VRL Logistics
- SafeExpress
- Other trusted local and national transporters
Q4. Will I get a tracking number?
A: Yes. Once your order is dispatched, we will share a tracking link via email or message so you can track your shipment anytime.
Q5. How are shipping charges calculated?
A: Shipping charges depend on the weight, size, and destination of the order.
Where available, we also offer a To-Pay option, where you can pay the shipping cost at delivery.
Q6. What should I do if my order is damaged during delivery?
A: If your order arrives damaged:
- Take clear photos of the damaged package and product.
- Inform us within 48 hours of delivery.
- Share the photos and order details with our support team.
We will assist you with the claim process with the courier or transporter, if applicable.
Q7. Do you deliver all over India?
A: Yes, Dhanshika Export Imports Private Limited delivers across India.